It typically includes information on shipping methods, delivery times, associated costs, and the terms under which customers can return products for refunds or exchanges.

This policy serves to provide transparency and clarity for customers, helping them understand the logistics of their purchase and the options available in case they need to return or exchange an item. It's a crucial aspect of customer service, ensuring a smooth and satisfactory shopping experience.

If a customer used a gift card to make a purchase and then wants to return the item for a refund, then you can make the refund to the same gift card and its balance is updated automatically.

The refund timeline for an Online order is 7-14 business days from the date of refund issued.

Yes, the articles bought online or through click and collect can be returned even at the stores. We suggest you carry the invoice along as it helps the processing easier. The return is possible if the place of delivery/pickup is in the same city where the store is located.

Take your parcel to your chosen drop off point and they’ll take care of the rest! Keep hold of your proof of postage just in case we need to see it at a later date.

Multiple orders to return?

If you have items from more than one order that you'd like to return, you can send them back in the same parcel. When creating your return, you’ll be shown any items that can be returned in the same parcel. 

Simply log into 'My Account', go to 'create return', select the items from each order you want to return and follow the instructions provided. Please make sure all of the items you select to return can fit in one parcel. If they can't fit in one parcel, you'll need to return them in more than one parcel and create a separate return for each parcel.

You'll be sent a QR code or label for your combined return with your tracking number so you can follow the progress of your return. 

When your return arrives at our warehouse, all the items will be processed and we'll email to let you know. 

You can also send us any opened or used packaging that you’ve received with any recent orders. Even though our packaging is 100%-recyclable and made using 80-90%-recycled content, we know that not all local recycling facilities accept every type of plastic packaging. 

Don’t forget... 

All returned items will be inspected upon arrival. If our Quality Control team are unhappy with the condition an item has been returned in (e.g. tags have been removed or there are signs of wear) and we’re unable to put it back into stock, we may not be able to accept your return and we may have to send it back to you.